Refund policy

Subscription Plan Refund:

For Subscription Plans, refund requests will be honored within the first 30 days of the subscription. Smart Support Connect will use commercially reasonable efforts to try to resolve the problem at no additional charge. If those efforts are unsuccessful, Smart Support Connect will provide a reasonable refund for fees charged at the discretion of Smart Support Connect

Single-Incident Plan Refunds:

For Single-Incident Plans,

  • Unused Single-Incident Plans must be used within 30 days of purchase. No refunds will be issued for unused Single-Incident Plans after 30 days.
  • A used Single-Incident Plan is eligible for refund if the issue/incident cannot be resolved by our technicians. In this case, refund requests must be made within 7 days of the last interaction with a Smart Support Connect. If a refund request is not received within 7 days, the Single-Incident Plan will not be honored for a future issue/incident.

Disclaimer: All products/Services provided will be supported for the length of the license provided .We would like you to contact Smart Support Connect for any issues/disputes with billing/Payment. Refunds (including partial refunds) are subject to the decision of Smart Support Connect.

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